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zillah
Corporal
Joined: Feb 09, 2005
Posts: 69
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 Posted: Sat Aug 23, 2008 10:22 am Post subject: Rolling back action when installing printer HP laser 1012 |
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I just install fresh copy of windows OS (XP with and patches and updates) and trying to install printer HP laser 1012 driver (USB cable), As it is installing, I receive an error box that simply
says "rolling back action", and then it does roll back without completing the installation.
I tried to use the CD as well as I downloaded the driver
It was working before I did the fresh installation, nothing wrong with USB port.
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Mister2
SRT Team Lead
Premium Member
Joined: Oct 28, 2004
Posts: 7326
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| Posted: Sat Aug 23, 2008 4:04 pm Post subject: |
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Hi zillah,
Uninstall the HP software suite if it is installed (this option should be available if you insert the CD and try to install). Then check the printer driver has been removed by checking Device Manager.
Turn your system off, unplug the printer, boot up into Safe Mode and reinstall the drivers / software - you will be instructed when to attach the printer during installation.
HP printers are notoriously fussy about when they are connected and turned on during the installation process.
_________________
Never stop learning
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zillah
Corporal
Joined: Feb 09, 2005
Posts: 69
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| Posted: Sat Aug 23, 2008 9:07 pm Post subject: |
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Thanks Mister
The driver has been installed yet to uninstall it.
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